For ages 21+

aq99o Responsible Gaming

aq99o believes gaming is entertainment — not a burden. Use our tools and guidelines to enjoy a safe and enjoyable gaming experience.

21+ Only

Why is responsible gaming important?

Online gaming or betting can be an enjoyable leisure activity, but it stays healthy only when you are aware of your own limits. aq99o always wants every one of our users to have a positive and controlled gaming experience.

Gaming should never be seen as a source of income, a solution to financial problems, or a way to relieve stress. It is for entertainment, and ensuring that entertainment stays within limits is our shared responsibility. aq99o is committed to helping every player maintain those limits.

Warning: Seek help if you notice these signs

If you are spending more than your budget, placing more bets to recover losses, hiding your gaming from family or friends, or feeling restless without gaming — contact our support team right away.

Our Safety Tools

aq99o provides these tools free of charge on every account — so you can stay in control.

Set Deposit Limits

You can set a daily, weekly, or monthly cap on deposits. Once a limit is set, it takes effect immediately — it can only be increased after 24 hours.

Budget Protection

Time-Out Feature

Put your account on a temporary break for anywhere from 1 day to 6 weeks. During a time-out you cannot log in or place bets — ideal for a mental rest.

Temporary Break

Self-Exclusion

If you feel gaming is getting out of control, you can close your account for anywhere from 6 months up to permanently. This option takes effect as soon as it is applied.

Permanent Protection

Reality Check

Automatic reminders at set intervals will tell you how long you have been playing and how much you have spent — stay aware.

Time Awareness

Loss Limit

You can set a maximum amount you are willing to lose in a session, a day, or a week. Once you reach that limit, the system will automatically stop you.

Loss Control

24/7 Support Team

For any issue, speak directly with aq99o via live chat or email. Our support team is available in both Bengali and English, seven days a week, around the clock.

Round-the-Clock Support

21+ Age Restriction

aq99o is for individuals aged 21 and above only. Minors are strictly prohibited from opening or using an account. Age is verified at registration, and additional identity verification may be requested in any case where doubt arises.

If you have children or teenagers in your household, make sure they cannot access your account. Use a password on your device and always log out after a gaming session.

Age verification is mandatory at registration.

Accounts belonging to minors are permanently closed.

A national ID card or passport may be requested in cases of doubt.

Who should not play

In certain situations it is better to stay away from gaming. aq99o advises you not to play in the following circumstances:

You are in financial difficulty or weighed down by debt.

You are feeling emotionally depressed or under severe mental stress.

You are under the influence of alcohol or intoxicating substances.

You are playing to "recover" previous losses.

Gaming is interfering with your work, relationships, or health.

How to set limits

Log in to your account

Open "Account Settings"

From the top menu of the dashboard, go to the "Account Settings" or "Responsible Gaming" section.

Choose the tool you need

Select whichever you need — deposit limit, loss limit, time-out, or self-exclusion.

Enter the limit value

Enter the amount or time that suits you and click the confirm button.

You will receive a confirmation email

Immediately after the limit is set, a confirmation message will be sent to your registered email.

If you have any trouble with the settings or need direct assistance, contact us via our 24/7 live chat or at [email protected].

Self-Exclusion: Detailed Information

Self-exclusion is a step where you voluntarily stop all gaming on aq99o for a fixed or indefinite period. It is one of the most effective steps for getting away from gaming addiction or excessive gaming.

Temporary Exclusion

Close your account for 6 months, 1 year, or 5 years. Once the set period ends, you must apply again — the account does not reopen automatically.

Permanent Exclusion

Once permanent exclusion is taken, the account is closed forever. No further promotional messages will be sent from aq99o either.

What happens during exclusion?

You will not be able to log in to the account.

All promotional emails and notifications will be stopped.

Funds in the account can be withdrawn — contact the support team.

A new account cannot be opened using the same details.

A few tips for healthy gaming

aq99o wants you to always see gaming as an enjoyable activity. Following these simple habits keeps the gaming experience healthy and positive:

Set a budget in advance. Before you play, decide the maximum amount you will spend.

Do not assume a win. Gaming depends on chance — winning every time is not possible.

Take breaks. Taking breaks during long sessions keeps the mind fresh.

Do not bet to recover losses. Placing larger bets to get back money you have lost makes the problem worse.

Do not play with borrowed money. Never use borrowed funds for gaming.

Let your family know. Talk openly with the people close to you about your gaming habits.

Contact us for support

If you feel gaming is having a negative impact on your life, do not wait — speak with the aq99o support team. We are ready to help you without judgment.

Live Chat

Talk to our support team directly in Bengali — seven days a week, around the clock.

Email Support

To share more details, email us at:

[email protected]

Our support team can communicate in both Bengali and English. Your request is handled with complete confidentiality.

Frequently Asked Questions

Yes, a deposit limit takes effect as soon as it is set. However, if you want to increase the limit, you must wait 24 hours, to help avoid hasty decisions. Reducing a limit takes effect immediately.

A time-out is a temporary break — from 1 day up to 6 weeks. Once that period ends, the account can be reactivated. Self-exclusion is a longer-term and more serious step — the account can be closed from 6 months up to permanently.

Yes. After activating self-exclusion, you can still withdraw the balance remaining in your account. To do so, contact our support team directly — at [email protected] or via live chat.

No. aq99o is for users aged 21 and above only. Minors are strictly prohibited from opening or using an account. Age is verified at registration and may be checked again if needed.

First, ask yourself — is gaming affecting your life? If the answer is yes, immediately activate a time-out or self-exclusion and speak with our support team. Consulting a mental health professional for expert help is also a good step.

You can set the interval for reality checks yourself — 30 minutes, 1 hour, or longer. When the set time has passed, a message will appear on screen showing the duration of your session and how much you have spent.

Play safe,
enjoy the fun

Enjoy the range of games and betting sections on aq99o — always within your limits.

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